How to Return or Exchange an Item on Afronova
If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact the shop.
What are shop policies?
Each seller on Afronova is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop.
Before purchasing, review the shop’s Returns & exchanges policy. You can find the shop’s policies on the listing page under Shipping & returns, or by clicking Policies at the top of their shop homepage.
Specific questions about a shop’s policies are best answered by the seller. Contact the shop with any questions about their policies.
What should I do if the seller doesn’t accept returns?
If the seller doesn’t accept returns, you may be able to open a case. You can open a case if your order wasn’t as it was described on Afronova. Select the ‘Contact us’ link on the home page footer and share your concern directly with our technical support team.